Q: What kind of documents will be delivered together with the crane?
A: In general, there will be instruction manual, product certificate, technical specifications table, factory inspectionreport, the main part steel material reports, electrical diagrams, and crane general drawing, etc.
Q: Is it possible we visit the factory before order placed or inspect the cranes before delivery?
A: Sure, welcome to visiting our factory and this will helps us know more about each other.
Q: Due to the complication of factory situation, is it possible to send technician to our site so we can havethe most suitable crane solution?
A: Yes, it is okay, but the clilent needs to be responsible the round-trip tickets, visa, accommodation, meals, selt-security and salary per day abroad .
Q: For customs clearance documents, can you make special Co (Certificate of Origin), such as FORM E,China-Australia co, etc.?
A: Yes, if you need such documents, please kindly tell us in advance.
Q: What kind of installation support we can get from you?
A: If needed, we can send our engineers to your site to guide the installation and commissioning; Or we will supplyOnline inalllt guide, any isallatlon problems, we can confrm with our engineers, and help you to solve it.
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